FIT TEST VICTORIA PRODUCT RETURN POLICY
ALL SALES ARE FINAL
Just like underwear, for hygiene reasons sales of respiratory protective equipment, including respirators, filters and replacement parts are final.
There are no refunds or exchanges unless the product is damaged or defective. It’s pretty unlikely that the packaged product will be a hot mess but, hey, it can happen.
If you receive a product that you believe is damaged or defective, you have 14 days from the delivery date to submit a claim.
Take these steps to submit a claim:
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Call us at 0488 688 454 to tell us you may have received a shoddy product.
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Take a few photos of your messed-up mask and email those pics to info@fittestvic.com.au so we can wince at the defectiveness of it all.
Products must be returned in the original packaging, even if that packaging has been opened. (no old shoeboxes, ripped-up Woolies bags, or sauce-stained Ziplocs please), Products must be in new, unused condition.
Once we receive your return, we’ll inspect it and let you know if we will issue a refund or exchange based on the condition of the product.
If your claim is approved, you may choose:
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A refund which will be applied to your original payment method.
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An exchange for the same product.
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A store credit.
If the claim is approved, we’ll shout your return shipping costs (receipt required so we'll know how much to reimburse you).
ITEMS LOST IN TRANSIT
If you believe your package is lost in transit, please contact us within 14 days of your estimated delivery date.
Don't wait many moons to let us know you didn't get your goods. For example, if your delivery date was supposed to be 11 January 2024 and now it’s 15 October 2026 and you still didn’t get the package, we can’t help. That is waaaaay past 14 days.
Claims found to be an error on our part are covered at our expense. Naturally.
We are not responsible for lost or missing packages due to you inputting the wrong shipping address or not existing at all. Check yourself before you wreck yourself.